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State of resilience

Resilience has been described as the ability of a business to maintain a continuous flow of operations under virtually any condition. Yet, it’s no news that unplanned interruptions in business attributable to human error and technological failure are widespread: Downtime and disruptions in primary business processes are estimated to cost companies millions of dollars a year in lost revenue. The statement that resilience confers greater competitive advantage on an organisation is hardly arguable. But how is the IT resilience of a business assessed? One measure might be an organisation’s agility—its ability to explore a wide range of technologies and adopt them to effect a positive change. Another might be the capacity to acknowledge vulnerabilities and address those in a contingency plan. By these measures, companies in this year’s edition of “The State of Resilience” report show their degree of resilience, with revealing results.


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